Shipping Policy

In this policy, you can find important information regarding our shipping policies, including the following topics:

Before ordering, please carefully read this article to ensure a clear understanding of our shipping processes and policies.

Your dress will be carefully enclosed in a waterproof bag. For added protection of delicate details like beading and appliqués, most dresses will be packed inside out. Upon receiving your dress, please remember to reverse it.

Supported Countries

We offer home delivery to locations in the United States（Except Alaska, Hawaii, Puerto Rico).

We do not ship to P.O. boxes addresses and Military APO/FPO addresses. We apologize for any inconvenience this may cause.

SHIPPING TIMELINES:

Total Delivery Time = Tailoring Time + Shipping Time.

Each item has a unique processing or production time, it usually takes 5--9 business days to finish your product.

Standard shipping typically takes 7–10 business days, depending on your location. You will receive an email confirmation with tracking information once your order has shipped. If your order has not arrived within the estimated delivery window, please contact us at [email protected].

If you need your order sooner, we also offer expedited shipping on select items. For details and fees, please reach out to us.

Please refer to the table below for shipping method options, shipping time, and estimated minimum shipping costs. Kindly note that the actual shipping fee will be displayed on the checkout page and is determined by the items in your order.

Shipping Methods	Shipping Time	Costs
Expedited Shipping	3-6 days	From US$ 29.99
Standard Shipping	7-10 days	From US$ 17.99
Super Saver Shipping	11-15 days	From US$ 14.99

Accessories Shipping Methods	Shipping Time	Costs
Super Saver Shipping	11-15 days	From US$ 4.99

SHIPPING TO MULTIPLE ADDRESSES

At this time, we are only able to apply one address per order. We cannot split and order and ship products to separate locations.

If you were planning to order items for your party and want them to be shipped directly to them, you'll need to either place separate orders for each party member or place a single order and ship them out directly yourself once the package is delivered to you.

Undelivered Packages

Our carriers typically make up to three delivery attempts. If delivery is unsuccessful after these attempts, the package may be transferred to a local carrier facility or returned according to the carrier's procedures. The package will not be considered returned to Mondressy. The recipient is responsible for contacting the carrier, arranging pickup, or following the carrier's instructions within the required timeframe.

Customers may contact us at [email protected], and we will assist with checking shipment information when possible. However, Mondressy is not responsible for delivery failures caused by the recipient’s inability to receive the package, refusal to accept delivery, or failure to arrange pickup.

Refusal of Delivery

Once a package has been shipped, refusing delivery does not cancel the order or qualify as a return. If you no longer wish to keep the item, please receive the package first and contact us to request a return according to our return policy. Refused packages may affect refund eligibility.

Order Status & Tracking

All orders placed from Monday to Friday (except public holidays) will enter the production process within 1 working day after payment is confirmed, as we mentioned, each order takes 5--9 business days to complete.

When you complete your purchase, you will receive an order confirmation email. When we fill in the courier information of your order, you will also receive a courier tracking number information. You can directly click on the link in the email to inquire about your order.

Tracking Order

Your tracking code will be shown in your order dispatched email.

If your order has not arrived within the estimated delivery window, please contact us at [email protected] and we will assist in checking the shipment status with the carrier. Delivery times may vary due to carrier delays, customs procedures, weather conditions, holidays, or other circumstances beyond our control.

Please ensure that you provide the correct and complete shipping address when placing your order. If the delivery fails due to an incorrect or incomplete address provided by the customer, we will not be able to offer a full refund.

It is the customer's responsibility to verify the shipping details before finalizing the order. If there are any issues or changes to your address, please contact us before shipment to ensure successful delivery.

Should you have any issues or questions regarding the store, please contact us.

Email: [email protected]

Room A-5543, Building 3, No. 20, Yong'an Road, Beijing 102300 CN (NOT FOR RETURN)
TEL: +86 17315470305